M.2 NVMe SSD Enclosure ,10Gbps USB-C to PCIe NVMe M.2 Hard Drive Enclosure NOT WORKING

We did share with you via WhatApp that if you're trying to achieve the full PCIe 3.0 X4 speed on the Dual SSD enclsoure, it is still possible, you just have to set it up at RAID 0. But if you're looking for better and more secure data management to set it up at RAID 1, then of course that's the speed that you're getting there. It's clearly stipulated in the product description and we've clearly explained that to you via text messages and numerous calls.

However, since this is about the non-working single USB mode single SSD enclosure. Have you tested the drive on other enclosure if it's working? Have you tried it on other connecting port to see if it's the port's issue? What was the model of computer / OS (operating systems & what version is that) the enclosure was running on before it stopped working? Apple Mac OS User ->> go to the Applications > Utilities > System Information -> Click Thunderbolt/USB4 Device Tree under the Hardware section (can you see if the "Status" of the device is shown as "Device Connected"?)